Your Questions, Answered

  • Yes — we provide therapy in both English and Mandarin Chinese.

  • Both. We see clients in-person at our San Jose office and via secure video throughout California.

  • Yes. Some of our clinicians are in-network with insurance plans such as Aetna. Others are out-of-network, and we can provide superbills for reimbursement.

    Many of our clients are still able to receive up to 80% reimbursement for services through out-of-network benefits.

  • Our session fees vary depending on the provider and service. Visit our Team page or contact us to learn more about specific rates.

  • You can call, email or go to our client portal to request an initial consultation. If you have more questions before booking, feel free to contact us.

  • We ask that you provide at least 24 hours’ notice for any cancellations. Late cancellations or missed sessions may be subject to a fee.

  • Yes — for established clients who are engaged in ongoing therapy.
    We’re unable to provide such documentation for new clients at intake.