Your Questions, Answered

  • Yes — we provide therapy in both English and Mandarin Chinese.

  • Both. We see clients in-person at our San Jose office and via secure video throughout California.

  • Yes. Some of our clinicians are in-network with insurance plans such as Aetna. For other insurance plans, we are out-of-network, and many clients still receive up to 80% reimbursement through out-of-network benefits.

    For many common plans — including United Healthcare, Anthem Blue Cross, Blue Shield of California, and Cigna — we can submit claims directly on your behalf, so you don't have to deal with superbills yourself. If your insurance isn't on the list, we'll provide a superbill for you to submit for reimbursement.

    Not sure if your plan applies? Reach out and we'll help you figure it out.

  • Our session fees vary depending on the provider and service. Visit our Team page or contact us to learn more about specific rates.

  • You can call, email or go to our client portal to request an initial consultation. If you have more questions before booking, feel free to contact us.

  • We ask that you provide at least 24 hours’ notice for any cancellations. Late cancellations or missed sessions may be subject to a fee.

  • Yes — for established clients who are engaged in ongoing therapy.
    We’re unable to provide such documentation for new clients at intake.